I really valued the contacts and relationship that Jim and the Refresh team were able to bring to the job. Choosing kitchen units, bathroom units, tiles and the multitude of other products associated with the renovation was a very easy process.  

Not having to deal with sub-trades is worth its weight in gold, I could focus on my day job and not feel that I was having to do two jobs at the same time.  

While the roof was being replaced Jim realized that one part of the house was not insulated – a small gift from a prior tradesman. In a gesture of real generosity Jim did this at no charge. There were many other instances of Jim’s thoughtfulness and kindness.  

I would recommend Refresh Renovations and Jim Gleeson in the highest terms possible. If you want work professionally completed with good humor and on budget then I suggest you have a conversation with Jim.

Jim has a great team of professionals and together they made everything worry free, of a high professional standard and easy to understand and follow where things were at.
Renovation Consultant: Jim Gleeson

Effective communication and project management every step of the way. The entire team took great pride in the way they worked on site and their passion was clearly evident. We are so proud of the outcome that created a more functional living environment. We highly recommend Jim and the Refresh team.

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Renovation Consultant: Jim Gleeson

We had a good experience with the renovation – and Jim was great to work with. For novices like us, he brought experience to the table and was easy to deal with.  Where any issues cropped up, Jim was quick to provide a solution and act upon it. I found Jim really fantastic to deal with. He would put our minds at ease and often put up with me phoning him when he was at home with his family. I can only imagine how difficult our renovations would have been if we didn't have Jim at the helm.

Jim Gleeson and Refresh Renovations have worked with us over the last couple of years to extensively renovate our home - re-roofing, renovating our upper level including replacing some windows and glass, and then the biggie, new kitchen, dining room and redecorating our living area. It has been a complex project and having Jim and the Refresh team coordinating it made all the difference. Budgets were comprehensive, so we were always confident of the work being done to our specifications, and knew exactly what proposed changes would add to the cost. Refresh staff are all very approachable and understand how 'renovation fatigue' can set in and were always ready to help make the process as smooth as possible. The extra push to get the kitchen finished before Christmas was greatly appreciated! We would not hesitate to recommend Refresh to others (and have done so already).

Refresh was one of three renovation companies we met with to discuss our renovation project. They were the only company that followed up with me after the initial meeting. After a couple more meetings to discuss the scope of the project I felt comfortable I could work with Jim Gleeson, the franchise owner and entered into a contract. The renovation was not small - a completely new kitchen and bathroom, removal of an internal wall, moving a toilet, refitting the laundry, installation of bamboo flooring, painting, carpeting and general repairs were required for the entire house.

Jim was an extremely responsive project manager and was highly visible for the duration of the project. The trades people used were professional and for the most part very efficient. No renovation project goes entirely to plan, but Jim dealt directly with any glitches, keeping me well informed along the way. I made a number of changes as the project progressed - these were accommodated without issue. The project ran close to two weeks over the projected end date, but the team worked hard, putting in some long hours to ensure things were done by Christmas.

You pay more to have a renovation company manage your renovation project. I was aware of that before we started, but it was so worth it to not have to source product, deal with contractors, spend masses of time on things we have no knowledge about or experience with. Using a renovation company may not be for everyone, but based on my experience I would definitely use Refresh and in particular Jim Gleeson again - and will in fact be contacting him for phase 2 of the planned improvements of my most valuable asset.

The work was completed before the due date (there were 'tight' timeframes) and under budget. Jim Gleeson was an extremely professional and helpful Project Manager.

I have waited 17 years to complete the renovations on my home, over these years I must have employed some of most unreliable and marginally honest trades’ people that Auckland has to offer. This time I was determined that the work would be done properly and by folk I could trust.  

From the outset Jim impressed me; straight-forward, honest, imaginative and thorough. After a few initial conversations Jim returned with advice and quotes. In addition, he was able to present ideas that I had not considered. The plan was exactly what I wanted and I felt comfortable to leave the country for a month safe in the knowledge that Jim and his team were dealing with the work. Whenever there was a decision to make Jim ensured that it was within my budget and kept clear and open communication with me about the job while I was not around. .. continued on next slide.

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Although we are ardent about doing our own renovations, this time our ages along with the complexity of a bathroom and civil engineering required for the driveway meant we needed someone to project manage the several skills required. This is new territory for us and we are quite particular about what we want done and perhaps how things should happen. Jim Gleeson has managed consultation, design and specification with depth of technical expertise along with excellent communications. He “listens to his clients” particularly well and offers sage advice when needed. At the end of this first phase of renovation, we are confident that the project is in very capable hands with him and his team at KKG Ltd.

The entire team [Jim Gleeson and team] were most professional and very friendly. They also kept us well-informed as to developments and progress. They were always available to answer any queries and did so in a most polite and efficient manner.
Renovation Consultant: Jim Gleeson
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